Shipping and Return Policy
Shipping takes about 5 working days, bear in mind we make what we sell and sometimes we need to make more to fill your order. We do our best to keep it all in stock, but with 2 stores and 3 online stores (Greek, English and Italian) we are constantly creating new stock. We do have the ability to produce 100 of an item per hour, and we do have quite an assortment, but we also sell a lot of products world wide. We will email when there is a delay and once your order ships.
On Herbs and Teas do bear in mind that we have a limited annual supply since most of what is offered is wild crafted therapeutic and nutritional herbs from the island of Kalymnos we never over harvest and our driers are air without added heat. For us everything is it's own time and we not force it, ever. It is also what makes our quality second to none, If you've bought from us you know and we have dedicated customers and waiting lists for herbs for the next year. Feel free to request space on the list. Wild crafted Herbs are organic no human has planted nor treated them, with the exception that we prune away dead wood and manicure harvest them, there is no certification for wild crafted, but you are welcome to come harvest with us!
We ship by ELTA (Greek Post) for orders outside of Greece and inside Greece we ship by ACS. ACS is a courier that is time and cost effective in Greece. We can ask if your destination is serviced by them and the cost.
Returns the nature of our products do not allow returns as they are destroyed since they cannot be resold. However we do stand behind out products 100% if you have a problem Please do let us know so we may communicate and fix it. For a while we had a problem with a suppliers airless, but that has been remedied and we now have some of the finest Airless Contaiers on the market. Roll On Deodorant bottles as well, we found a problem with them and changed suppliers! We expect quality from our suppliers as well or they become the past.